The National Association of
Telecommunications Subscribers (NATCOMS), has appealed to the Nigerian
Communications Commission (NCC) to put in place a Subscriber’s Compensation
Policy that will compensate Subscribers with Free Airtime.
The appeal was contained in a
message by Chief Adeolu Ogunbanjo, national president of NATCOMS, in
commemoration of this year’s World Telecommunications Day.
According to Ogunbanjo, the
subscriber’s compensation policy has become imperative with regards to
compensating subscribers with free airtime, which is a ‘soft fine’ anytime the
telecoms operators perform below the key performance indicators parameters
(kpi) as set by the Commission.
He said, “The current practice where
Telecoms Operators fall short of KPI parameters and are made to pay huge fines,
which goes only to government coffers, is to say the least, very unsavoury of
the Subscribers who suffers the injury and bear the brunt of poor quality
service and other unauthorized deductions”.
The NATCOMS President reiterated
that in India and Bangladesh, the regulators are putting in place such
subscribers’ compensation plans with Bangladesh starting in July, 2016
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